Martel Plumbing & Heating

Martel Plumbing & Heating demonstrates strong overall performance with a WW Score of 81.2, driven primarily by consistent professionalism and solid technical expertise. The company excels in punctuality, communication, and workmanship quality, with many reviews praising friendly technicians and thorough explanations. However, pricing emerges as a notable weakness, with multiple customers reporting... Read more

Martel Plumbing & Heating demonstrates strong overall performance with a WW Score of 81.2, driven primarily by consistent professionalism and solid technical expertise. The company excels in punctuality, communication, and workmanship quality, with many reviews praising friendly technicians and thorough explanations. However, pricing emerges as a notable weakness, with multiple customers reporting unexpectedly high charges, hidden fees, and aggressive upselling tactics. Project completion is generally reliable, though some older reviews document follow-up issues and occasional scheduling failures. The company shows significant variability in service quality and responsiveness across different time periods and customer interactions. Read less