Knight Plumbing & Heating

In this review, the customer highlights several key issues that contributed to their negative experience with Knight Plumbing & Heating. The primary concern is the lack of effective communication; despite attempts to reach out to confirm the appointment, the company did not respond, leaving the customer feeling unvalued and disregarded. The late arrival of the technician also added to their dissat... Read more

In this review, the customer highlights several key issues that contributed to their negative experience with Knight Plumbing & Heating. The primary concern is the lack of effective communication; despite attempts to reach out to confirm the appointment, the company did not respond, leaving the customer feeling unvalued and disregarded. The late arrival of the technician also added to their dissatisfaction, as they had to wait significantly longer than expected. When the technician finally arrived, the reported attitude was perceived as confrontational and unprofessional, amplifying the customer's frustration. The review suggests that customer service and communication are critical areas for improvement for Knight Plumbing & Heating. The quick resolution found by the customer in another plumbing service indicates a growing expectation for reliable professionalism and the importance of confirming appointments in advance. Overall, the findings indicate that enhancing customer interaction and reliability could significantly ameliorate public perception and client satisfaction for the company. Read less