Overview of Company Customer Sentiment Analysis in January
The reviews of Guy Clermont Plumbing & Heating depict a largely negative sentiment among customers, highlighting issues with communication, reliability, and the quality of work performed. Many reviewers expressed frustration over delays, missed appointments, and the lack of follow-up after payment. Although some acknowledged that the subcontractors used were competent, the overall experience with ... Read more
The reviews of Guy Clermont Plumbing & Heating depict a largely negative sentiment among customers, highlighting issues with communication, reliability, and the quality of work performed. Many reviewers expressed frustration over delays, missed appointments, and the lack of follow-up after payment. Although some acknowledged that the subcontractors used were competent, the overall experience with Guy Clermont himself was marred by accusations of dishonesty, poor workmanship, and false advertising. A consistent theme is the disappointment in receiving faulty installations or incomplete jobs, leading customers to suggest others avoid his services. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews collectively illustrate a troubling trend regarding the service provided by Guy Clermont Plumbing & Heating. A significant number of customers reported dissatisfaction, expressing that Guy Clermont failed to deliver on promises made regarding job completion and quality. Reviewers frequently described experiences where they felt misled, with many recounting accounts of being given false... Read more
The reviews collectively illustrate a troubling trend regarding the service provided by Guy Clermont Plumbing & Heating. A significant number of customers reported dissatisfaction, expressing that Guy Clermont failed to deliver on promises made regarding job completion and quality. Reviewers frequently described experiences where they felt misled, with many recounting accounts of being given false information about project timelines and costs. Consumers noted that the initial engagement often started positively; however, this quickly devolved into frustration when expectations were not met. For instance, several customers explicitly mentioned waiting excessively long periods for jobs to be completed or for follow-up communications, which were seldom forthcoming. One reviewer detailed being promised a replacement for a dented boiler panel, yet after extensive attempts to reach out to Guy for updates, the lack of response left them feeling abandoned. Technical issues were also a common thread among complaints, with clients reporting numerous installation errors, such as faulty ductwork that led to significant functional failures of heating and cooling systems. The lack of proper final inspections and failure to comply with safety regulations further compounded these concerns, leading to mistrust in Guy's abilities. Another aspect of the dissatisfaction stemmed from communication failures; several reviews indicated that after the initial service call, follow-up efforts were met with silence or avoidance from Guy. His tendency to dodge calls and texts when customers sought resolution for ongoing problems amplified frustrations, often leaving customers to handle issues independently. Ultimately, while there were brief acknowledgments of the good work done by subcontractors associated with Guy, the overarching sentiment remained critical of his management and direct service, prompting multiple warnings for potential customers to avoid hiring him altogether. The feelings of being cheated and the seeming lack of professionalism expressed in the reviews paint a picture of a service provider who falls short of customer expectations. Read less
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