Five Star Plumbing & Heating

Five Star Plumbing demonstrates strong professionalism with responsive communication, punctuality, and courteous staff consistently praised across 48 reviews. Technical expertise and problem-solving ability are well-documented across 28 reviews, with Kevin and his team showing genuine knowledge and care. However, pricing emerges as a significant weakness: 22 reviews explicitly mention pricing conc... Read more

Five Star Plumbing demonstrates strong professionalism with responsive communication, punctuality, and courteous staff consistently praised across 48 reviews. Technical expertise and problem-solving ability are well-documented across 28 reviews, with Kevin and his team showing genuine knowledge and care. However, pricing emerges as a significant weakness: 22 reviews explicitly mention pricing concerns, with multiple customers reporting charges 2-4x higher than expected, lack of transparency on labor rates, and overcharging relative to actual material costs. Project completion shows mixed results—while most jobs are finished, several reviews document incomplete work, no-shows, and follow-up issues. The company's performance has been inconsistent over time, with more recent reviews (2023-2025) showing both exceptional service and serious complaints about pricing and incomplete work. Read less