Five Star Plumbing & Heating

Reviews for Five Star Plumbing & Heating reveal a split sentiment among customers. Several highlight positive experiences with prompt and professional service, particularly praising Kevin for his honesty, transparency, and thoroughness. Many customers left satisfied after their problems were resolved efficiently, often noting the reasonable pricing and responsiveness. However, there's a notable po... Read more

Reviews for Five Star Plumbing & Heating reveal a split sentiment among customers. Several highlight positive experiences with prompt and professional service, particularly praising Kevin for his honesty, transparency, and thoroughness. Many customers left satisfied after their problems were resolved efficiently, often noting the reasonable pricing and responsiveness. However, there's a notable portion of criticism focusing on poor customer service, perceived overpricing, and incomplete work. Some encounters described poor communication and delays, leaving customers frustrated and dissatisfied. The variation in experiences indicates inconsistency in service quality. Detailed Sentiment Analysis Overall, the reviews indicate a mixed sentiment towards Five Star Plumbing & Heating. A majority of patrons commend the company for its professionalism, effective communication, and satisfactory problem resolution. Specific highlights include the pleasant demeanor of Kevin, quick response times for urgent plumbing issues, and a willingness to provide free estimates, reflecting positively on their customer service and approachability. Reviewers appreciated the job quality, with a few specifically mentioning exceptional value for work done compared to quotes received from competitors. On the contrary, there are several recurring issues flagged by customers. Complaints about the perceived high cost of services emerged repeatedly, particularly regarding charges that seemed excessive compared to the parts and labor involved. Some reviews noted that service appointments were not adhered to, with no-shows causing further disappointment. Inconsistencies in work quality were also pointed out; some jobs were reported as poorly executed or incomplete, leading to dissatisfaction. The follow-up service appeared to lack consistency as well. While some customers appreciated Kevin Read less