F G Lees & Son

The majority of the reviews for F G Lees & Son reflect a generally positive sentiment, with customers praising the company's responsiveness, professionalism, and ability to handle emergency plumbing situations effectively. Reviewers consistently noted that employees from the office to the field were honorable and dedicated, enhancing the overall customer experience. However, there are several cri... Read more

The majority of the reviews for F G Lees & Son reflect a generally positive sentiment, with customers praising the company's responsiveness, professionalism, and ability to handle emergency plumbing situations effectively. Reviewers consistently noted that employees from the office to the field were honorable and dedicated, enhancing the overall customer experience. However, there are several critical aspects noted in customer feedback. One reviewer expressed frustration regarding scheduling problems, suggesting that while the company is competent, their scheduling could be improved, especially given the extensive nature of some projects. Another negative review highlighted a significant concern regarding trust. The reviewer accused the company of being dishonest, stating that unnecessary work was proposed, which led to a feeling of being taken advantage of. Common themes from the reviews include a contrasting view of value-for-money, with some customers feeling satisfied and others feeling misled. The positive experiences tend to stem from large-scale renovations and emergency services where the contractors showed their capabilities. In contrast, the single negative review illustrates a potential gap in aligning customer needs with service recommendations, thereby affecting trust and customer loyalty. Overall, while F G Lees & Son has garnered a favorable reputation for their professionalism and emergency responsiveness, they may need to address scheduling issues and ensure transparency in their service recommendations to alleviate customer concerns regarding trust and perceived honesty. Read less