DiRocco Plumbing & Heating Services

The positive reviews predominantly emphasize the professional demeanor and reliability of the company. Customers appreciate the punctuality of staff members, specifically mentioning that quotes were provided on time and repairs were completed efficiently. Testimonials suggest that work is executed at reasonable prices, which resonates well with clients seeking trustworthy plumbing services. On th... Read more

The positive reviews predominantly emphasize the professional demeanor and reliability of the company. Customers appreciate the punctuality of staff members, specifically mentioning that quotes were provided on time and repairs were completed efficiently. Testimonials suggest that work is executed at reasonable prices, which resonates well with clients seeking trustworthy plumbing services. On the contrary, the negative review stands out due to its strong negative sentiment. It describes a specific incident where a technician seemed unwilling to assist with additional minor repairs, which left the reviewer feeling dissatisfied and frustrated. Terms like "piss poor attitude" and "lazy" indicate a significant lapse in customer service during that particular experience, directly contradicting the professionalism praised by other customers. This not only underscores the importance of consistent service but also highlights how one negative interaction can profoundly impact customer perceptions. In conclusion, while DiRocco Plumbing & Heating Services is generally viewed favorably, the mixed feedback suggests there may be variability in their service quality. Customers value dependability and strong work ethics, and addressing instances of subpar service would help in enhancing overall customer satisfaction and recommendations. Read less