Columbus Energies

Columbus Energy demonstrates significant inconsistency across service dimensions. Professionalism scores are dragged down by multiple complaints about rude customer service staff, unprofessional behavior during installations, and poor attitude toward customers. Pricing is a major weakness, with recurring complaints about unfair billing practices, late-payment penalties, unauthorized charges, and n... Read more

Columbus Energy demonstrates significant inconsistency across service dimensions. Professionalism scores are dragged down by multiple complaints about rude customer service staff, unprofessional behavior during installations, and poor attitude toward customers. Pricing is a major weakness, with recurring complaints about unfair billing practices, late-payment penalties, unauthorized charges, and non-competitive rates. Project completion shows moderate strength with several examples of responsive emergency service and successful installations, though one incident involved property damage and incomplete cleanup. Technical experience is a relative bright spot, with multiple mentions of knowledgeable technicians and effective problem-solving, though this is undermined by operational failures like missed deliveries and propane tank refill failures. Read less