Butler & Sons Plumbing and Heating

Butler and Sons shows a genuinely mixed track record across reviews. Professionalism is the most discussed dimension and reveals a serious recurring problem: multiple reviewers across different years explicitly describe being ghosted, ignored after initial contact, or left without a callback — dragging the score well below average despite several positive mentions of friendliness and responsiven... Read more

Butler and Sons shows a genuinely mixed track record across reviews. Professionalism is the most discussed dimension and reveals a serious recurring problem: multiple reviewers across different years explicitly describe being ghosted, ignored after initial contact, or left without a callback — dragging the score well below average despite several positive mentions of friendliness and responsiveness. Project completion is similarly split, with some reviewers praising timely, complete work while others describe jobs left unfinished, no-shows after rescheduling, and unresolved emergencies. Pricing is a relative bright spot, with multiple reviewers calling costs fair or reasonable and one noting a quote came in exactly as stated, though one review raises a serious concern about licensing and receipt-keeping that undermines trust. Experience scores moderately well, with several reviewers describing competent diagnosis and effective repairs, but the licensing question and incomplete follow-through on jobs temper confidence in this area. Read less