Barnett HVAC

The review set is deeply divided: one detailed 5-star review from 2024 describes exceptional advocacy, timely work, and follow-through across multiple jobs, while five 1-star reviews paint a consistent picture of late technicians, unkept promises, missing invoices, and questionable diagnoses. Professionalism is heavily penalized by repeated no-call/no-shows, technicians arriving over an hour late,... Read more

The review set is deeply divided: one detailed 5-star review from 2024 describes exceptional advocacy, timely work, and follow-through across multiple jobs, while five 1-star reviews paint a consistent picture of late technicians, unkept promises, missing invoices, and questionable diagnoses. Professionalism is heavily penalized by repeated no-call/no-shows, technicians arriving over an hour late, and failure to return calls or send promised estimates. Pricing concerns are significant, with multiple reviewers independently discovering that parts costs were dramatically inflated and labor charges were opaque or excessive. Project completion suffers from several accounts of work being left incomplete or follow-up never materializing, though the 2024 reviewer and the 2022 AC repair reviewer both report satisfactory outcomes. Experience scores low due to multiple instances where second-opinion technicians found no evidence of the problems diagnosed by Barnett technicians, suggesting either misdiagnosis or upselling. Read less