ARS / Rescue Rooter Boston

ARS of Boston receives overwhelmingly negative feedback across all four scored dimensions, with pricing being the single most damaging area. Dozens of reviewers explicitly describe being charged without upfront quotes, receiving wildly inflated repair estimates that were debunked by second opinions, and experiencing what multiple customers characterize as deceptive or fraudulent upselling practice... Read more

ARS of Boston receives overwhelmingly negative feedback across all four scored dimensions, with pricing being the single most damaging area. Dozens of reviewers explicitly describe being charged without upfront quotes, receiving wildly inflated repair estimates that were debunked by second opinions, and experiencing what multiple customers characterize as deceptive or fraudulent upselling practices. Project completion is severely undermined by recurring patterns of missed appointments, abandoned follow-ups, unresolved warranty claims, and systems that failed shortly after installation or were never properly completed. Professionalism scores reflect a deeply split experience: a minority of reviewers praise specific named technicians as courteous and knowledgeable, while a large majority describe rude staff, no-shows without notification, and dismissive responses to complaints. Technical experience scores are dragged down by multiple documented cases of misdiagnosis, incorrect installations, use of substandard materials, and work that had to be redone by other companies — though a smaller subset of reviews do credit individual technicians with genuine skill. Read less