Ardente Supply Co Inc

Ardente Supply Co. receives deeply mixed reviews, with professionalism being the most frequently mentioned dimension and the most damaging. A large number of reviewers across multiple years describe being ignored, dismissed, or treated rudely by showroom and counter staff, with several accounts of customers being passed over in favor of others. Project completion and follow-through on defective pr... Read more

Ardente Supply Co. receives deeply mixed reviews, with professionalism being the most frequently mentioned dimension and the most damaging. A large number of reviewers across multiple years describe being ignored, dismissed, or treated rudely by showroom and counter staff, with several accounts of customers being passed over in favor of others. Project completion and follow-through on defective products or installation errors are also significant pain points, with multiple reviewers citing unresolved mistakes, unfulfilled warranties, and poor post-sale support. On the positive side, a handful of specific staff members — notably Bruce, Evan, Jonathan, Christine, and Evin — are praised individually for expertise, helpfulness, and going above and beyond, which partially lifts the experience and pricing scores. Pricing receives moderate positive marks from a few reviewers who noted fair deals and competitive prices, though one reviewer found a replacement product cheaper online after being told it was unavailable for weeks. Overall, the business appears to deliver inconsistent service heavily dependent on which staff member a customer encounters. Read less