911 Restoration of Providence

This contractor's review profile is dominated by severe, detailed negative experiences across all four scored dimensions. Professionalism is heavily penalized by repeated accounts of bullying, unauthorized entry into homes, lack of communication, workers behaving inappropriately, and staff hanging up on customers mid-conversation. Pricing is the lowest-scoring dimension, with multiple reviewers ex... Read more

This contractor's review profile is dominated by severe, detailed negative experiences across all four scored dimensions. Professionalism is heavily penalized by repeated accounts of bullying, unauthorized entry into homes, lack of communication, workers behaving inappropriately, and staff hanging up on customers mid-conversation. Pricing is the lowest-scoring dimension, with multiple reviewers explicitly alleging overcharging by multiples of the agreed or fair market price, billing insurance for work not performed, charging for storage of items never moved, and pursuing customers for balances after insurance settlements. Project completion is critically damaged by numerous accounts of abandoned jobs, walls and ceilings left open for months, and contractors disappearing without notice. The few positive reviews — which praise responsiveness, office staff, and workmanship — are genuine bright spots but are vastly outnumbered and outweighed by the volume and specificity of the negative accounts. Read less