Brian MacDonald Plumbing and Heating

Brian MacDonald Plumbing and Heating presents a deeply mixed record across all four dimensions. On professionalism, a substantial number of positive reviews praise responsiveness, punctuality, and courteous service, but these are heavily counterbalanced by a persistent and recurring pattern of ghosting clients, no-shows, broken promises to return, and failure to follow up — complaints that span ... Read more

Brian MacDonald Plumbing and Heating presents a deeply mixed record across all four dimensions. On professionalism, a substantial number of positive reviews praise responsiveness, punctuality, and courteous service, but these are heavily counterbalanced by a persistent and recurring pattern of ghosting clients, no-shows, broken promises to return, and failure to follow up — complaints that span from 2014 through 2025. Project completion is the most damaged dimension: multiple detailed negative reviews describe jobs left incomplete, follow-up issues ignored, callbacks never honored, and in several cases customers having to hire other contractors to fix Brian's unfinished or defective work. On pricing, while some customers found his quotes competitive and fair, multiple reviewers explicitly describe feeling overcharged, receiving no upfront quotes, or paying for parts at significant markup with no transparency. Experience scores moderately, with some reviewers praising his diagnostic ability and technical knowledge, but offset by serious accounts of incorrect wiring, improper installations, failure to connect ductwork, freon leaks from poor soldering, and replacing parts that were not broken. Read less