Brian MacDonald Plumbing and Heating

The reviews for Brian MacDonald Plumbing and Heating reveal a polarized sentiment from customers regarding their experiences. While a significant portion of reviews highlights poor workmanship and unreliable follow-up, there are also instances of positive feedback that emphasize Brian's responsiveness and competent service when problems are straightforward. However, the negative experiences predom... Read more

The reviews for Brian MacDonald Plumbing and Heating reveal a polarized sentiment from customers regarding their experiences. While a significant portion of reviews highlights poor workmanship and unreliable follow-up, there are also instances of positive feedback that emphasize Brian's responsiveness and competent service when problems are straightforward. However, the negative experiences predominantly concern lack of communication, unresolved issues, and unfulfilled commitments, leading to frustration among clients. Overall, many customers express disappointment with the company's consistency and reliability. In detail, several common findings emerge from the reviews. On one hand, there are positive experiences where customers appreciate Brian's prompt responses, knowledgeable staff, and successful installations, particularly highlighting satisfaction with projects like the installation of a tankless water heater. Customers expressed gratitude for quick resolutions during emergencies, indicating that when the service meets expectations, the experience is commendable. Conversely, a more substantial volume of reviews report serious dissatisfaction. Common themes include inadequate follow-through on scheduled work and poor communication, with multiple reviewers stating they were left without resolutions after seeking help or clarification on installation issues. The reviews also highlight instances of subpar execution of plumbing tasks Read less