Wildasin D E & Son Plumbing & Heating

The reviews for Wildasin D E & Son Plumbing & Heating express a strong sense of dissatisfaction among customers. While some reviewers appreciated quick service during emergencies, the majority criticized the quality of workmanship, customer service, and pricing discrepancies. Complaints about repeat visits for unresolved issues, perceived unprofessionalism, and hostile interactions with the owner ... Read more

The reviews for Wildasin D E & Son Plumbing & Heating express a strong sense of dissatisfaction among customers. While some reviewers appreciated quick service during emergencies, the majority criticized the quality of workmanship, customer service, and pricing discrepancies. Complaints about repeat visits for unresolved issues, perceived unprofessionalism, and hostile interactions with the owner stand out as significant concerns. Overall, the sentiment leans heavily negative, with many reviewers indicating they would not use the service again. In a more detailed analysis, several common issues emerge from the reviews. First, the company's timeliness in emergency situations received praise; one customer noted they received prompt assistance during a heat wave. However, this positive aspect was overshadowed by significant complaints related to the quality of work. Multiple reviewers reported having to call back for follow-up repairs on the same problem, indicating a lack of thoroughness in the initial service. This led to feelings of frustration, particularly when it was apparent that issues were not resolved properly, as illustrated by one customer's comment regarding the first two visits treating the issue as a "bandaid." Additionally, customers conveyed an uncomfortable experience with the company's customer service. The reviews highlighted instances of poor communication and confrontational responses from the owner, which detracted from the overall service experience. One customer specifically mentioned being yelled at when raising concerns, which further contributed to a negative perception of the company's professionalism. Another point of contention was the inconsistency in pricing. Customers were alarmed by significant increases in service costs without clear justification, and one reviewer expressed disbelief over being accused of dishonesty when questioning charges on a repeat job. This sense of being taken advantage of financially resonated with several reviewers and played a considerable role in their decision not to recommend the service. Overall, while Wildasin D E & Son Plumbing & Heating may have some strengths in quickly responding to emergencies, the overwhelming sentiment from customers is marked by dissatisfaction due to unreliable workmanship, unprofessional conduct, and a lack of transparency in pricing, leading many to advise against using their services. Read less