Marks

The reviews reflect a polarized perception of Marks Electric & General Contracting, indicating varying levels of customer satisfaction. Negative sentiments are primarily tied to complaints about high charges, particularly for elderly clients, with one reviewer expressing anger over the price paid for shutter installation. This suggests concerns about fairness and transparency in pricing practices.... Read more

The reviews reflect a polarized perception of Marks Electric & General Contracting, indicating varying levels of customer satisfaction. Negative sentiments are primarily tied to complaints about high charges, particularly for elderly clients, with one reviewer expressing anger over the price paid for shutter installation. This suggests concerns about fairness and transparency in pricing practices. Additionally, there are allegations that the business has taken advantage of vulnerable individuals, with comments about previous bad experiences faced by others in similar situations. Such issues have led to loss of trust, particularly within the community relations context, where personal connections to the owner complicate perceptions further. On the other hand, several positive reviews commend the quality of work, especially in tile installation, highlighting Mr. Marks's adherence to design preferences and the successful completion of projects. Customers value the reliability and effectiveness of the service in repairing issues when no one else could, indicating commendable skills present in certain areas of the business. A common theme that stands out is the dichotomy of experiences relating to specific services - while some customers are satisfied with certain types of work and interactions, they share a concerning narrative surrounding pricing and guarantee reliability. This underscores the need for Marks Electric & General Contracting to enhance communication about pricing and service guarantees to rebuild trust while maintaining high standards for the work they provide. Read less