F.W. Behler

Pricing Concerns: A prevailing theme in the reviews is the sentiment of being overcharged. Several customers reported discrepancies between the time billed and the actual time taken to complete jobs. Specific examples include being charged for more hours than worked and inflated prices for parts. The sentiment suggests a lack of transparency in pricing practices, which has left some customers feel... Read more

Pricing Concerns: A prevailing theme in the reviews is the sentiment of being overcharged. Several customers reported discrepancies between the time billed and the actual time taken to complete jobs. Specific examples include being charged for more hours than worked and inflated prices for parts. The sentiment suggests a lack of transparency in pricing practices, which has left some customers feeling exploited.Service Reliability: Multiple reviewers expressed dissatisfaction with the reliability of the service provided by F.W. Behler. Instances of faulty installations, such as incorrect venting of water heaters leading to recurrent failures, contributed to negative sentiments. Customers reported that issues persisted even after service calls, indicating a lack of follow-through on the part of the company.Mixed Quality of Service: While some customers praised the knowledge and efficiency of the technicians, particularly in relation to steam heat and A/C installations, others described encounters with unprofessional behavior. Complaints included inadequate communication, lack of contracts, and accusatory responses from technicians when issues arose.Customer Recommendations: Despite the negative experiences, there were reviews indicating willingness from some customers to recommend the company based on specific positive encounters. This suggests that while the company has proficient technicians capable of high-quality work, these positive experiences might not be the standard practice for all customers.Advice to Future Clients: Several reviews offered cautionary advice to potential customers, urging them to demand detailed contracts and to be wary of quoted prices. This reflects a broader concern regarding the company's business practices, highlighting that some customers feel the need to protect themselves against potential issues. In conclusion, while F.W. Behler does possess technical expertise and has provided satisfactory work for some clients, the issues related to pricing, reliability, and professionalism are prominent in recent reviews. This duality of experience suggests that potential customers should approach with caution, ensuring clear agreements are in place prior to engagement. Addressing these concerns may help enhance reputation and build customer trust moving forward. Read less