Tom Thomas Plumbing Heating

The primary sentiment reflected in the review is negative, focusing on themes of frustration and disappointment. Customers are experiencing challenges with communication, as illustrated by the repeated calls made by the reviewer without receiving timely responses. The phrase "needs to learn what the term professional means" highlights a critical view towards the company's professionalism and opera... Read more

The primary sentiment reflected in the review is negative, focusing on themes of frustration and disappointment. Customers are experiencing challenges with communication, as illustrated by the repeated calls made by the reviewer without receiving timely responses. The phrase "needs to learn what the term professional means" highlights a critical view towards the company's professionalism and operational processes. Common findings include:Service Delays: Customers are reporting significant delays between initial contact and actual service delivery, which contributes to dissatisfaction.Lack of Communication: A recurring issue is the company's failure to provide updates on service status, leading to customer uncertainty about scheduling.Expectations vs. Reality: Customers seem to have reasonable expectations for responsiveness and clarity Read less