RC Heating and Cooling

The reviews show a strong appreciation for the quality of work performed by RC Heating and Cooling, particularly praising the team's craftsmanship which is noted to rival that of more established competitors. The customer service was highlighted positively, with a specific mention of an employee, Richard, as friendly, honest, and informative, contributing to a pleasant overall experience for the c... Read more

The reviews show a strong appreciation for the quality of work performed by RC Heating and Cooling, particularly praising the team's craftsmanship which is noted to rival that of more established competitors. The customer service was highlighted positively, with a specific mention of an employee, Richard, as friendly, honest, and informative, contributing to a pleasant overall experience for the customer. However, there were notable issues regarding the coordination of installation tasks. While customers were generally satisfied with the final outcome of the job, there were complaints about miscommunication concerning the scope of work. Specifically, the team did not adhere to the customer's request for the dryer line installation and instead connected a line to an unused furnace, leading to a follow-up service visit and additional charges that were not anticipated. This aspect of the service indicates a need for improved communication regarding customer expectations and detailed project planning. In summary, the reviews reflect a company with high-quality workmanship and a commitment to customer satisfaction, although there are areas regarding communication and management of service expectations that could be enhanced for a more seamless customer experience. Read less