R & J Ertel

The reviews highlight several key areas of concern and satisfaction. A prominent issue reported is the discrepancy between estimated and final billing, with a customer explicitly stating they were charged beyond the initial quote without clear justification. This has led to feelings of distrust and frustration toward the company's pricing practices. Another noteworthy point is the inconsistency i... Read more

The reviews highlight several key areas of concern and satisfaction. A prominent issue reported is the discrepancy between estimated and final billing, with a customer explicitly stating they were charged beyond the initial quote without clear justification. This has led to feelings of distrust and frustration toward the company's pricing practices. Another noteworthy point is the inconsistency in communication. While on-site employees seem to deliver quality workmanship and professionalism, interactions with office staff have been described as problematic and lacking in competency. Comments about the need for clear communication suggest that there could be barriers faced by customers when trying to address their concerns or inquiries, leading to feelings of aggravation. This combination of billing issues and communication lapses significantly impacts the overall customer experience, with multiple mentions indicating that such experiences may deter customers from choosing R & J Ertel for future projects. Despite this, there remains a segment of customers who appreciate the service provided by the technicians, indicating that the quality of work could be a redeeming quality for the company, as long as the concerns regarding transparency and communication are effectively addressed. Read less