E H Williams & Sons

The majority of reviews show a significant level of satisfaction with E H Williams & Sons. Customers praise the company's affordability and the quality of service, noting their friendly interactions which contribute to a comfortable experience. One customer specifically mentioned their positive experience throughout multiple projects, emphasizing the company's reliability and willingness to return... Read more

The majority of reviews show a significant level of satisfaction with E H Williams & Sons. Customers praise the company's affordability and the quality of service, noting their friendly interactions which contribute to a comfortable experience. One customer specifically mentioned their positive experience throughout multiple projects, emphasizing the company's reliability and willingness to return for follow-up work without additional fees. This not only indicates a commitment to customer satisfaction but also builds trust over time. However, there is a notable concern regarding the billing practices of the company. One review highlights frustration over the time-based billing for service calls, drawing attention to a situation where the charges seemed disproportionate to the actual work completed. The reviewer felt that the billing policy could lead to customers being charged for waits or time spent traveling that they might not have anticipated. In summary, while E H Williams & Sons excels in service quality and customer relationships, there is room for improvement in their billing transparency and service efficiency, which could enhance overall customer satisfaction. Read less