Waterworks Plumbing Heating and Excavating

The feedback for Waterworks Plumbing Heating and Excavating emphasizes significant dissatisfaction among customers, primarily revolving around customer service and operational policies.Professionalism: Multiple reviewers highlighted the unprofessional nature of the company, particularly in regard to missed appointments and lack of communication. One customer noted that the company failed to show u... Read more

The feedback for Waterworks Plumbing Heating and Excavating emphasizes significant dissatisfaction among customers, primarily revolving around customer service and operational policies.Professionalism: Multiple reviewers highlighted the unprofessional nature of the company, particularly in regard to missed appointments and lack of communication. One customer noted that the company failed to show up for a scheduled appointment and recounted being hung up on during a follow-up call, indicating a serious lapse in customer care and follow-through.Payment Policies: The payment policy was a major point of contention. A reviewer expressed dismay at being required to pay before services were completed, questioning the rationale behind this practice. This policy was seen as a breach of trust, contributing to an overall negative sentiment toward the company. The reviewer's mention of possible discrimination adds a layer of concern regarding how the company handles its payment procedures and customer interactions.Customer Experience: The overall customer experience reported in the reviews is marked by frustration and disappointment. The reviews depict a scenario where customers feel undervalued and disrespected, leading them to voice their intent never to return to the business. In summary, the analysis of the reviews indicates that Waterworks Plumbing Heating and Excavating is facing significant challenges with customer satisfaction due to unprofessional service, questionable payment practices, and an overall lack of effective communication. These issues collectively undermine customer trust and loyalty, suggesting that the company may need to reconsider its policies and service approach to improve client relations. Read less