TE Spall & Son

Across the collected reviews, there is a clear divide in customer experiences with TE Spall & Son. Positive feedback center around particular technicians such as Aaron, Dylan, and Dan, who were noted for their professionalism, quick response times, and effective problem-solving capabilities. Customers appreciated the friendly demeanor of certain service members and the fact that they had past abid... Read more

Across the collected reviews, there is a clear divide in customer experiences with TE Spall & Son. Positive feedback center around particular technicians such as Aaron, Dylan, and Dan, who were noted for their professionalism, quick response times, and effective problem-solving capabilities. Customers appreciated the friendly demeanor of certain service members and the fact that they had past abiding experiences with the company. In contrast, a recurring theme among the negative reviews is the perceived value of services rendered compared to their costs. Many customers reported feeling ripped off due to exorbitant diagnostic fees and suggested that the pricing was significantly higher than competitors, leading to feelings of being taken advantage of, particularly in vulnerable situations. The dissatisfaction with service plans was also emphasized, with customers explaining that they felt pressured into signing up for contracts that were ultimately not beneficial. Critics voiced frustrations about poor communication and lack of response when urgent service was needed, contributing to a sense of neglect. Furthermore, issues regarding diagnostic inadequacies were raised, where technicians failed to provide clear or helpful information and in some instances, caused further problems that necessitated additional visits from other service companies. A consistent critique revolved around the interaction with customer service representatives, who were perceived as more focused on sales rather than addressing customer issues. Overall, while there are commendable instances of service and knowledgeable employees at TE Spall & Son, the negative experiences heavily point to significant operational flaws that detract from the company's reputation, particularly regarding transparency in pricing and reliability when urgent help is needed. Read less