Schultz C W & Son Inc Plmbg

The reviews for Schultz C W & Son Inc Plmbg indicate a predominantly negative sentiment, with numerous customers expressing frustration over poor service, high costs, and inadequate communication. Many noted that the initial diagnosis often led to unnecessary expenses without resolving the issues at hand. A recurring theme was the lack of responsiveness, especially in emergency situations, leading... Read more

The reviews for Schultz C W & Son Inc Plmbg indicate a predominantly negative sentiment, with numerous customers expressing frustration over poor service, high costs, and inadequate communication. Many noted that the initial diagnosis often led to unnecessary expenses without resolving the issues at hand. A recurring theme was the lack of responsiveness, especially in emergency situations, leading customers to seek alternatives. While there are a few positive comments emphasizing satisfactory service from a particular technician, these are overshadowed by the overall dissatisfaction conveyed by the majority of reviewers. --- In a detailed sentiment analysis, several common findings emerge from the customer reviews of Schultz C W & Son Inc Plmbg. A significant number of reviewers highlight issues with the reliability of service. For instance, customers frequently expressed disappointment regarding service that did not resolve their problems, featuring accounts of being overcharged for unnecessary repairs or services. One customer mentioned spending over $1,000 on a furnace issue only to find that the problem persisted, which led them to purchase a new unit from another company. Moreover, there is a notable lack of effective communication from the company, particularly in emergency situations. Reviewers reported delays in scheduling and a failure to show up when promised, which heightened their frustration. For example, a reviewer described an urgent scenario involving a furnace failure leading to flooding, only to receive no follow-up or assistance after multiple calls. This unreliability appears to be a significant deterrent for many, prompting customers to seek help elsewhere. The issue of billing practices also surfaced, with complaints about being charged for more time than what was actually spent on services, further contributing to the dissatisfaction among clients. One review highlighted a situation where the service took significantly less time than billed, leading to feelings of being taken advantage of. While there are a few positive experiences mentioned Read less