Reliable Sewer & Drain Cleaning

An analysis of customer feedback highlights several recurring themes, reflecting a mixture of positive and overwhelmingly negative experiences with Reliable Sewer & Drain Cleaning.Service Quality and Reliability: Some customers initially felt positive about the company's representatives, noting that technicians were respectful and arrived punctually. However, this initial positive sentiment freque... Read more

An analysis of customer feedback highlights several recurring themes, reflecting a mixture of positive and overwhelmingly negative experiences with Reliable Sewer & Drain Cleaning.Service Quality and Reliability: Some customers initially felt positive about the company's representatives, noting that technicians were respectful and arrived punctually. However, this initial positive sentiment frequently deteriorates as customers experience issues with the quality of work performed. Many reported that tasks quoted as relatively straightforward led to inflated charges, unresolved issues, and in some instances, additional damage to property.Pricing Concerns and Transparency: A significant point of contention among reviewers is the discrepancy between the quoted prices and the final bills. Several customers recount being charged more than initially quoted, whether due to added complexity or misunderstandings about what services were included. Reviewers describe feeling manipulated into paying for unnecessary services or finding that simple repairs resulted in exorbitant costs.Communication Issues: The company has received multiple complaints about poor communication. Customers frequently express frustration in trying to reach Reliable Sewer & Drain for follow-ups or inquiries regarding warranties and past jobs. In addition, some feedback indicates staff members were rude or dismissive, further adding to dissatisfaction with customer service.Job Completion and Effectiveness: A worrying number of reviews indicate that despite paying for services, issues remain unresolved after technicians leave, requiring further intervention and repeated service calls. Some users felt pressured to pay for additional services when initial work was inadequate.Trust and Ethics: A prominent sentiment throughout the reviews involves a loss of trust in Reliable Sewer & Drain Cleaning. Multiple customers have reported feeling deceived, citing instances of unauthorized services, broken warranties, and inadequate responses to complaints. Concerns about potential theft of personal items during service visits further exacerbate these feelings. Overall, the reviews strongly advise potential clients to exercise caution, as dissatisfaction predominates in customer experiences with this company. The recurring issues of overcharging, ineffective repairs, and poor communication create a fundamental lack of confidence in Reliable Sewer & Drain Cleaning's services. Read less