R N Fitch and Sons

Positive Experiences: Many reviews praise R.N. Fitch and Sons for their quick response times and professionalism. Customers consistently mention specific technicians who performed well, completed services effectively, and cleaned up afterward. The affordable pricing compared to competitors is also a recurrent positive theme. Reviews highlight experiences with equipment repair that were resolved sw... Read more

Positive Experiences: Many reviews praise R.N. Fitch and Sons for their quick response times and professionalism. Customers consistently mention specific technicians who performed well, completed services effectively, and cleaned up afterward. The affordable pricing compared to competitors is also a recurrent positive theme. Reviews highlight experiences with equipment repair that were resolved swiftly and efficiently, instilling confidence in the service provided.Adequate Communication: Several clients noted good communication regarding the job processes and pricing, which gave them a level of comfort and trust in the services offered. Reviewers appreciated speaking directly with the owner and felt their queries were answered satisfactorily.Incidents of Unprofessional Behavior: A stark contrast in sentiment appeared with one customer's detailed account of an egregious incident involving a technician's hostile demeanor and inappropriate comments towards a female customer. This incident not only shocked the reviewer but also led to a loss of trust in the company. The reviewer reported feeling threatened, and the owner's response to the published review further fueled negative sentiments.Mixed Customer Retention: The reviews show a division between long-term customers who have had generally positive experiences and new customers who encountered significant issues. While some reviews indicate loyalty and consistent use of Fitch's services over the years, the one harrowing account suggests that negative incidents could deter future business from potential clients.Service Reliability: Reviewers frequently address reliability in service, with several mentioning they could count on Fitch for quick troubleshooting. However, there is a noticeable inconsistency in service quality, where certain customers had commendable experiences, while others faced considerable dissatisfaction. In conclusion, R.N. Fitch and Sons elicits a spectrum of sentiments, from commendable customer service to alarming incidents of unprofessionalism. While many customers continue to recommend the company for its overall value and responsiveness, the serious complaint surrounding technician conduct is a crucial concern that could impact the company's reputation if not addressed properly. Read less