Keating Brothers Plumbing & Heating

The review reveals several critical points regarding the company's service:Reliability Issues: The primary concern highlighted is a lack of reliability in honoring scheduled appointments. The reviewer had arranged for work to be done on a specific date, which was disregarded by the contractor without prior notice.Poor Communication: The delay and the late notice regarding the cancellation of the a... Read more

The review reveals several critical points regarding the company's service:Reliability Issues: The primary concern highlighted is a lack of reliability in honoring scheduled appointments. The reviewer had arranged for work to be done on a specific date, which was disregarded by the contractor without prior notice.Poor Communication: The delay and the late notice regarding the cancellation of the appointment were particularly frustrating for the reviewer. This suggests that communication from the company may not meet customer expectations, leading to unnecessary inconvenience.Customer Experience: The overall experience reported is negative, as the reviewer indicated they had to take additional steps to accommodate the scheduled work that ultimately did not occur. This not only affected the reviewer but also impacted their tenant, increasing the stakes of the situation. In conclusion, the review indicates that Keating Brothers Plumbing & Heating is currently facing challenges with service reliability and communication, leading to customer dissatisfaction. Addressing these issues may be critical for improving overall customer perception and retention. Read less