Joe Healey Plumbing and Heating

The reviews provided for Joe Healey Plumbing and Heating overwhelmingly convey discontent and disappointment from customers. A myriad of complaints revolve around the following common themes:Unprofessionalism: Customers frequently describe the owner and the service provided as unprofessional. Instances such as no-shows for scheduled appointments and insufficient communication receive repeated ment... Read more

The reviews provided for Joe Healey Plumbing and Heating overwhelmingly convey discontent and disappointment from customers. A myriad of complaints revolve around the following common themes:Unprofessionalism: Customers frequently describe the owner and the service provided as unprofessional. Instances such as no-shows for scheduled appointments and insufficient communication receive repeated mentions. One reviewer specifically mentioned being stood up without any notice, highlighting a lack of respect for customer time.Poor Quality of Work: There are substantial allegations concerning the effectiveness of the work performed. Several customers recount that repairs were either temporary or ineffective, leading to repeated service calls and unresolved issues. Specifically, the repair of heating systems was called into question, with one customer asserting that a critical part was ultimately non-functional despite having been claimed to be in good condition.Overcharging and Value for Money: Numerous customers feel they were charged excessively for subpar service. One reviewer noted a charge of $3,500 for work that did not resolve the heating issue and referenced unapproved price increases. This sentiment of feeling ripped off is echoed throughout the reviews, with customers expressing frustration regarding high fees linked to inadequate service.Lack of Accountability: Reviewers reported a pattern of evasion and defensiveness from the owner when confronted with problems. Several customers noted unsatisfactory responses when problems were raised, including dismissiveness or changing stories regarding what services were provided. This lack of accountability exacerbated customer frustrations.Negative Impact on Trust: The combination of unprofessional conduct, inadequate service, and high charges has fostered a profound distrust among customers. Many reviewers explicitly state their intent to warn others against using the company, suggesting a long-lasting negative reputation that could harm future business prospects. In summary, Joe Healey Plumbing and Heating appears to be struggling with significant trust and service issues, leading to a predominantly negative customer experience within the past month. The findings indicate urgent needs for improvements in service quality and client communication to rebuild reputation and customer loyalty. Read less