G4 Home Services HVAC-Plumbing

Positive Experiences: A number of reviews highlighted the prompt response and availability of Greg, especially during critical emergencies such as furnace failures in freezing temperatures. Customers appreciated his approachability and willingness to explain technical issues, which provided a sense of trust and satisfaction. Positive remarks often emphasized the efficiency of the service provided,... Read more

Positive Experiences: A number of reviews highlighted the prompt response and availability of Greg, especially during critical emergencies such as furnace failures in freezing temperatures. Customers appreciated his approachability and willingness to explain technical issues, which provided a sense of trust and satisfaction. Positive remarks often emphasized the efficiency of the service provided, particularly when timely repairs were necessary.Concerns Over Cost: Several reviewers expressed concerns about pricing, citing unexpected increases in quoted prices and hefty service fees that seemed disproportionate to the work performed. While some acknowledged the cost as understandable due to urgent scheduling, others felt that the service did not justify the expense.Quality of Workmanship: There is a significant number of critical reviews regarding the quality of installations and repairs. Faulty installations leading to further issues were a common complaint, with several clients stating they needed to hire additional services to correct G4's mistakes. This has led to a general feeling of distrust among some customers regarding the reliability of the work provided.Professionalism and Follow-Up: Issues with mud tracked into homes, lack of warranties or detailed invoices, and the perception of poor customer service were noted. Several clients mentioned receiving only a simple receipt instead of a more professional invoice, leading to frustrations about transparency.Overall Recommendation: The contrasting sentiments highlight a company in need of improvement in its service consistency. While some customers had satisfactory experiences with emergency service, the negative feedback regarding installation quality and pricing transparency overshadowed these positive interactions, leading to a decline in overall recommendation. Clients warned others to approach G4 cautiously based on their experiences. Read less