Carpinet Plumbing & Heating

The reviews for Carpinet Plumbing & Heating show a consistent pattern of dissatisfaction among customers. A primary issue appears to be the unprofessional behavior of specific staff, particularly noted in the experience with a representative named Bob, who is described as dismissive and unhelpful. Frustrations mount when customers encounter incorrect billing practices and are met with a lack of ac... Read more

The reviews for Carpinet Plumbing & Heating show a consistent pattern of dissatisfaction among customers. A primary issue appears to be the unprofessional behavior of specific staff, particularly noted in the experience with a representative named Bob, who is described as dismissive and unhelpful. Frustrations mount when customers encounter incorrect billing practices and are met with a lack of accountability from the employees, as seen in multiple accounts of receiving bills with charges that differed from initial quotes. Timeliness and responsiveness are frequently cited as considerable concerns, with customers expressing frustration over delays in service responses and the lengthy time required to get technicians dispatched. Reviewers often mention repeated attempts to reach out to the company without any meaningful response, further exacerbating their already negative experiences. While there are a few positive comments praising the quality of the plumbing work performed and stating that some workers show good professionalism on-site, these favorable experiences are often marred by the overall service inefficiencies and communication failures. Reviewers expressed discontent with the billing process, indicating a perception that charges are high and often unclear, especially when work does not resolve the reported issues. In summary, while Carpinet Plumbing & Heating has the technical capability to perform well, their customer service and business practices seem to leave much to be desired. This disparity between the quality of work and overall service experience creates a troubling dynamic that could hinder customer retention and reputation in the market. Read less