Carl Krasavage & Son Plumbing And Heating

The reviews reveal a significant divide in customer experiences with Carl Krasavage & Son Plumbing And Heating, highlighting both positive aspects and critical shortcomings.Positive Experiences: A portion of the reviewers praises the work quality and professionalism of the staff. Customers mention efficient service completion, especially for urgent repairs, and appreciate the friendly demeanor of ... Read more

The reviews reveal a significant divide in customer experiences with Carl Krasavage & Son Plumbing And Heating, highlighting both positive aspects and critical shortcomings.Positive Experiences: A portion of the reviewers praises the work quality and professionalism of the staff. Customers mention efficient service completion, especially for urgent repairs, and appreciate the friendly demeanor of the team. One reviewer specifically appreciated the company's work with insurance and described the resolution of complex plumbing issues within a short timeframe. This indicates that when the service is performed, it is generally of high quality, and the team is capable and knowledgeable.Communication Issues: A recurring theme throughout the negative reviews is the lack of follow-up and communication. Multiple customers expressed frustration over unreturned phone calls, promised callbacks that never materialized, and instances where the company showed up inconsistently or not at all. This lack of reliability in communication raises concerns about customer service fundamentals and indicates a potential operational issue within the company.Overcharging and Quality Concerns: Some reviews illustrate dissatisfaction with perceived overcharging for services, particularly in cases where the work completed failed to meet customer expectations. Issues with product quality post-installation (like the plastic coming off the toilet handle) and billing for labor that seemed unnecessary were noted, leading to further dissatisfaction among some users who felt the value did not match the cost.Mixed Loyalty: While some patrons express strong loyalty to the business based on long-standing positive experiences, newer customers or those returning after several years appear to struggle with the current service levels. The discrepancy suggests a decline in operational effectiveness or a shift in how the family business is currently managed. In summary, Carl Krasavage & Son Plumbing And Heating seems to be experiencing challenges related to communication and customer service reliability, creating a dichotomy between those having positive experiences and those feeling overlooked. For improvement, enhancing communication processes and ensuring consistent follow-through on commitments would be vital. Read less