Avalanche Septic Services

Quality of Service: The reviews assert a significant inconsistency in the quality of service provided. Several customers described experiences where the technicians did not complete the job as promised or damaged property during the service, specifically mentioning issues with septic tank lids and the insufficient pumping of gray water.Communication Issues: A recurring complaint is the inadequacy ... Read more

Quality of Service: The reviews assert a significant inconsistency in the quality of service provided. Several customers described experiences where the technicians did not complete the job as promised or damaged property during the service, specifically mentioning issues with septic tank lids and the insufficient pumping of gray water.Communication Issues: A recurring complaint is the inadequacy of communication from the company. Customers reported challenges in reaching the company for follow-up, receiving unsatisfactory explanations, and feeling ignored after issues arose. This failure in communication appears to exacerbate customer frustration and lead to a severe decline in trust.Responsibility and Accountability: Many reviewers noted their disappointment in the company's response to damage caused during service. Several customers felt that Avalanche Septic Services did not take responsibility and left them with unresolved issues, such as a broken septic lid, which demonstrates a lack of accountability.Customer Support: There is notable discord regarding customer support, with multiple instances of patrons stating they would never use the service again due to the perceived neglect of customer needs and failure to rectify mistakes. Positive reviews about customer support are scarce, with just a few singling out helpful staff as a silver lining.Price Transparency: Customers expressed displeasure concerning additional charges, including service call fees and surcharges for credit card payments. Some found the pricing practices to be unprofessional, stating that such fees should be absorbed by the company instead of passed on to the customer. In summary, Avalanche Septic Services faces significant challenges with customer satisfaction, primarily stemming from poor service execution, lack of effective communication, and inadequate follow-up on customer concerns. Although some customers report good experiences, the overwhelming sentiment leans toward frustration and a lack of trust, leading most to advise against using the service. Read less