Wheatley Heating And Air Conditioning

The reviews reveal stark contrasts in customer experiences, but a common thread emerges regarding service quality and communication. A customer reported dissatisfaction after Wheatley installed a heating and humidifier system, stating that the humidifier was non-functional and that the company refused to rectify the mistake. This aligns with another review where a customer faced a critical issue w... Read more

The reviews reveal stark contrasts in customer experiences, but a common thread emerges regarding service quality and communication. A customer reported dissatisfaction after Wheatley installed a heating and humidifier system, stating that the humidifier was non-functional and that the company refused to rectify the mistake. This aligns with another review where a customer faced a critical issue with a condensate drain line, mentioning a troubling lack of responsiveness from the company, including being hung up on and ignored in follow-up attempts. On the other side, there was a positive review praising the installation of a new HVAC system, highlighting that the company provided a great price and successful installation of an energy-efficient system. This suggests that while there may be competent technical skills and cost-effective pricing available, these strengths are not consistent across all interactions, as they are heavily overshadowed by negative experiences related to service reliability and customer engagement. In summary, Wheatley Heating And Air Conditioning faces challenges in customer handling and post-installation support, as evidenced by multiple customers feeling neglected and dissatisfied with the resolution of their problems. This inconsistency has led to low recommendations from those who had negative experiences, placing the company in a precarious position regarding customer trust and retention. Read less