Phil

0.0 /5 (1 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The review for Phil's Plumbing Service conveys significant dissatisfaction with the service received. The customer expresses frustration regarding the inefficiency and lack of resolution from the technician regarding the sump pump issue. There are concerns about communication, as the customer feels caught in a circular logic where they cannot progress without a pump to remove the water, yet the se... Read more

Services Offered Verified by Business

Bathtub repair
Drain installation
Drain repair
Faucet installation
Faucet repair
Garbage disposal repair
Gas line installation
Gas line repair
Hot water recirculation pump installation
Hot water recirculation pump repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Shower repair
Sink installation
Sink repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair

Business Details

Workman Score

  • Price-friendly
    60%
  • Professionalism
    40%
  • Experience
    50%
  • Completion
    20%

Overview of Company Customer Sentiment Analysis in January

The primary sentiment reflected in this review is one of frustration and dissatisfaction. The customer's expectations were not met due to perceived miscommunication about the service protocol regarding sump pumps and water removal. Notably, the tech's decision to leave booties behind also illustrates a lack of attention to detail and professionalism, further aggravating the customer

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    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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