Phillips

The reviews for Phillips' Painting & Home Improvements showcase a polarized perception among customers, revealing both strong supporters and vociferous critics. Common positive sentiments include:Professionalism and Customer Service: Reviewers frequently mention the courteous demeanor of the staff, particularly Glen in sales, who received accolades for being responsive to questions and adeptly m... Read more

The reviews for Phillips' Painting & Home Improvements showcase a polarized perception among customers, revealing both strong supporters and vociferous critics. Common positive sentiments include:Professionalism and Customer Service: Reviewers frequently mention the courteous demeanor of the staff, particularly Glen in sales, who received accolades for being responsive to questions and adeptly managing scheduling. This positive aspect highlights the company's effective communication and customer service.Quality of Work in Certain Cases: Several customers expressed satisfaction with the quality of work done, specifically highlighting successful projects like roof replacement, painting, and fence staining. Customers noted the careful handling of their properties and the craftsmanship exhibited by some crews. However, significant negative sentiments are prominent, including:Subpar Workmanship: Multiple reviewers reported severe issues with the quality of work performed, mentioning problems with uneven finishes, improperly installed fixtures, and unsatisfactory cleanup. Specific complaints included remarking on careless tile installation, poor paint jobs, and unfinished drywall.Professionalism Questions: The negative reviews raised concerns about the professionalism and qualifications of the workers, particularly criticizing the owner, Rocky Phillips, for alleged dishonesty regarding licensing and having inexperienced workers do critical tasks.Post-Work Cleanup: A recurring theme in the negative reviews is the lack of proper cleanup after job completion, contributing to customers' frustrations. This issue further exacerbates the perceptions of unprofessionalism associated with the company.Inconsistency in Service Quality: The divided nature of the reviews suggests that while some crews are given high praise, others perform poorly, leading to an inconsistency that potential customers should weigh carefully before hiring the company. In conclusion, while Phillips' Painting & Home Improvements has established a positive reputation with some clients, significant quality control issues and instances of unprofessional behavior appear to overshadow the positive experiences for many others. Potential customers should approach with caution and consider both the commendations and complaints shared in these reviews. Read less