J S Levan & Sons

The primary sentiment expressed in the review centers around discontent with the effectiveness of the service performed. Customers reported a sense of initial satisfaction when engaging with the company due to reasonable pricing and helpful customer service representatives. The technician's punctuality and demeanor during the appointment were also viewed positively, indicating a level of professio... Read more

The primary sentiment expressed in the review centers around discontent with the effectiveness of the service performed. Customers reported a sense of initial satisfaction when engaging with the company due to reasonable pricing and helpful customer service representatives. The technician's punctuality and demeanor during the appointment were also viewed positively, indicating a level of professionalism that left a good first impression. However, the critical issue arose after the service was completed, as the customer experienced ongoing problems with their heating system, which were not resolved by the technician. Increasing frustration was noted when the customer attempted to reach out for further assistance, feeling that their concerns were not met with the urgency or care they deserved. Suggestions made by the technician were found to be ineffective, which added to the customer Read less