Custom Plumbing & Heating

Across the reviews, three main themes emerge:Quality of Work and Professionalism: The majority of the reviews highlight a strong feeling of satisfaction with the quality of work delivered by Custom Plumbing & Heating. Customers laud the company for being on time, professional, and ensuring that jobs are completed correctly on the first attempt. This consistency leads to repeat business and makes c... Read more

Across the reviews, three main themes emerge:Quality of Work and Professionalism: The majority of the reviews highlight a strong feeling of satisfaction with the quality of work delivered by Custom Plumbing & Heating. Customers laud the company for being on time, professional, and ensuring that jobs are completed correctly on the first attempt. This consistency leads to repeat business and makes customers feel that the investment is worthwhile, particularly when comparing the service to cheaper alternatives.Communication Issues and Service Recovery: A significant point of concern arises in the negative review, where the customer describes a breakdown in communication with the owner, Mel Martinez. This sentiment contrasts sharply with others' praises for open communication. The experience of not being able to reach the owner for redressal of faulty work marks a critical area for the company to improve. This inconsistency in service is alarming and can potentially tarnish the company Read less