Captain Clog

The reviews for Captain Clog reveal a polarized sentiment among customers, primarily revolving around service quality and pricing structure. A notable concern arises from one review where the user feels overcharged, citing a stark difference between the initial quote ($83.00) and the final bill ($383.00). This incident highlights a significant issue with pricing transparency and has led to mistrus... Read more

The reviews for Captain Clog reveal a polarized sentiment among customers, primarily revolving around service quality and pricing structure. A notable concern arises from one review where the user feels overcharged, citing a stark difference between the initial quote ($83.00) and the final bill ($383.00). This incident highlights a significant issue with pricing transparency and has led to mistrust, suggesting that the company needs to improve clarity in its upfront pricing to avoid similar situations in the future. In contrast, many reviews laud the professionalism, efficiency, and knowledge of their technicians, particularly emphasizing an employee named Ryan. He is described as diligent and personable, demonstrating an ability to handle complicated issues effectively, such as dealing with a flooded basement and the discovery of improperly covered sewer traps. These positive experiences indicate a strong operational capability within the company, which, when combined with transparency in pricing, could enhance overall customer satisfaction. Overall, while Captain Clog has successfully provided effective and prompt service, it faces challenges related to customer trust due to pricing inconsistencies. Addressing these concerns could significantly improve their reputation and customer loyalty. Read less