Stahl Plumbing, Heating & Air Conditioning

Positive Experiences: - Several customers commended the company for fast response times, especially during emergencies, such as broken heating systems. Reviews also highlighted friendly and knowledgeable technicians, who successfully resolved issues efficiently. - Certain customers appreciated the affordability of services and maintenance plans, mentioning that completed work was satisfacto... Read more

Positive Experiences: - Several customers commended the company for fast response times, especially during emergencies, such as broken heating systems. Reviews also highlighted friendly and knowledgeable technicians, who successfully resolved issues efficiently. - Certain customers appreciated the affordability of services and maintenance plans, mentioning that completed work was satisfactory.Issues with Reliability: - A recurring theme is the inconsistency in service. Multiple reviews indicate that appointments were missed or that technicians showed up significantly later than promised, leading to frustration among customers who had rearranged their schedules. - Some users reported ongoing issues after initial repairs, suggesting a lack of thoroughness or quality in the work performed.Customer Service Challenges: - Many reviews criticized the office staff, particularly highlighting rudeness and unhelpfulness when communicating over the phone. Customers reported feeling dismissed or belittled during interactions. - Instances of technicians arriving unprepared or lacking essential parts further aggravated customer frustrations.Pricing Concerns: - A notable number of reviews expressed concerns over high charges for parts and labor compared to initial estimates, with some claiming they were significantly overcharged. Complaints of hidden costs and unexpected fees also appeared frequently. - Some customers remarked on the perceived gouging practices when urgent services were needed, indicating a lack of transparency in pricing.Quality of Workmanship: - Several reviews indicated problems with job quality, such as improper installations leading to further issues, which raises doubts about the professionalism and capability of some technicians. - Instances where inadequate solutions were proposed or performed, followed by an unwillingness to stand by their work, have led to customers feeling dissatisfied and opting to discontinue using Stahl. In conclusion, while Stahl Plumbing, Heating & Air Conditioning has garnered positive feedback for certain aspects of their service, the overwhelming number of complaints regarding communication, reliability, professionalism, and work quality presents a significant red flag for prospective customers. The sentiment appears largely negative overall, especially among those who encountered major issues or poor service interactions. Read less