Sewer Flow

The majority of the reviews present a favorable viewpoint of Sewer Flow, showcasing the company's quick response time and effective plumbing solutions. Customers specifically appreciated the reasonable prices, with one review citing a cost of only $110, which was seen as a value compared to competitors. Positive remarks also emphasized the customer service aspect, mentioning employees' friendlin... Read more

The majority of the reviews present a favorable viewpoint of Sewer Flow, showcasing the company's quick response time and effective plumbing solutions. Customers specifically appreciated the reasonable prices, with one review citing a cost of only $110, which was seen as a value compared to competitors. Positive remarks also emphasized the customer service aspect, mentioning employees' friendliness and willingness to assist, particularly in emergencies where issues were addressed the same day, which is a crucial factor for customers dealing with urgent plumbing problems. On the flip side, several reviews pointed to notable shortcomings. A recurring theme was the lack of professionalism exhibited by some staff members. One customer described an experience where the technician mishandled tools and basic plumbing principles, leading to further complications. Instances of broken property, such as a damaged basement floor and ineffective communication about the plumbing issue, contributed to a negative impression. Additionally, some customers experienced difficulties with administrative processes, such as obtaining detailed bills for insurance claims, which also frustrated them, impacting their overall opinion of the service. In conclusion, Sewer Flow receives praise for its efficiency and courteous service, but the company needs to address deficiencies in technical skills, equipment preparedness, and clarity in communication to enhance customer satisfaction and ensure a consistently positive experience. Read less