Richard M Dodaro Plumbing

Professionalism is the dominant and most damaging dimension in this dataset. Every single review touches on it, and the picture is deeply divided: long-term clients describe Rich as reliable, responsive, and professional, while multiple independent reviewers describe serious verbal abuse directed at customers — including an elderly woman, a homeowner asking basic questions, and a client over the... Read more

Professionalism is the dominant and most damaging dimension in this dataset. Every single review touches on it, and the picture is deeply divided: long-term clients describe Rich as reliable, responsive, and professional, while multiple independent reviewers describe serious verbal abuse directed at customers — including an elderly woman, a homeowner asking basic questions, and a client over the phone. The sheer volume and specificity of the abuse complaints (screaming, belittling employees, hanging up on clients) prevents a higher professionalism score despite the loyal defenders. Pricing is mixed — one reviewer documents bait-and-switch pricing behavior and last-minute price increases, while others call his rates reasonable, yielding a middling score. Project completion is similarly split: several reviewers praise fast, complete work, but one documents a technically incomplete job (failed to replace a corroded relief valve or set correct expansion tank pressure) that led to a repeat failure. Experience scores moderately well, as multiple long-term clients and one self-described construction professional affirm his technical competence, though the incomplete relief valve job raises a meaningful quality concern. Read less