Restano Heating, Cooling & Plumbing

The reviews highlight several key themes in customer experiences with Restano Heating, Cooling & Plumbing. A recurring point of praise is directed at the office staff and scheduling flexibility, with multiple reviewers expressing appreciation for the courteous and professional manner in which their calls were handled. Notably, Cindy was mentioned positively for her role in the office. Furthermore... Read more

The reviews highlight several key themes in customer experiences with Restano Heating, Cooling & Plumbing. A recurring point of praise is directed at the office staff and scheduling flexibility, with multiple reviewers expressing appreciation for the courteous and professional manner in which their calls were handled. Notably, Cindy was mentioned positively for her role in the office. Furthermore, the technicians, particularly John W and Nick, garnered significant commendation for their technical skills, professionalism, and thoroughness. Reviewers found their communication to be effective, with explanations provided for the work performed, which contributed to customer satisfaction, especially in emergencies. Despite these positive traits, the sentiment is marred by complaints about pricing practices. A review discussing a simple toilet repair charged at an exorbitant rate highlights a significant gap between customer expectations and perceived value, leading to feelings of frustration and betrayal. Additionally, another review mentions dissatisfaction with a previously installed furnace that has had persistent issues, raising concerns about the reliability of their services and the effectiveness of their troubleshooting. In summary, while Restano Heating, Cooling & Plumbing excels in customer interaction and technician professionalism, the pricing structure and resolution of service issues present considerable areas for improvement. The reviews suggest that while the company is capable of delivering high-quality service, it must better align its pricing with customer expectations and ensure that services rendered fully resolve the issues customers face. Read less