Reliable Pro Plumbing and Excavating

The review set is heavily polarized: one extremely detailed and damning 1-star review from 2023 describes serious professionalism failures including a 4-hour late arrival with a fabricated excuse, spitting chew in the home, inappropriate language, flooding a basement ceiling, breaking a valve, misrepresenting the scope and cost of work, and refusing to return a $225 deposit. The three positive rev... Read more

The review set is heavily polarized: one extremely detailed and damning 1-star review from 2023 describes serious professionalism failures including a 4-hour late arrival with a fabricated excuse, spitting chew in the home, inappropriate language, flooding a basement ceiling, breaking a valve, misrepresenting the scope and cost of work, and refusing to return a $225 deposit. The three positive reviews (all from 2019–2020) describe timely, professional, and effective service. The most recent review by over two years is the deeply negative one, and recency weighting pulls all dimension scores down significantly. The pricing dimension is particularly damaged by the allegation of deliberate cost inflation and an unrefunded deposit, while project completion suffers from the documented pattern of incomplete, damaging, and misleading work in the 2023 review. Read less