RDN Plumbing

RDN Plumbing has a deeply troubled review profile across all four dimensions. Professionalism is severely damaged by repeated accounts of rude, dismissive, and even aggressive technician behavior — including a technician giving a fake name and peeling out of a driveway, another screaming at a customer over the phone, and multiple instances of hanging up on callers with a single word. Project com... Read more

RDN Plumbing has a deeply troubled review profile across all four dimensions. Professionalism is severely damaged by repeated accounts of rude, dismissive, and even aggressive technician behavior — including a technician giving a fake name and peeling out of a driveway, another screaming at a customer over the phone, and multiple instances of hanging up on callers with a single word. Project completion is the weakest dimension: numerous reviews describe abandoned jobs, unresolved issues after multiple visits, work that made problems worse, and a pattern of failing to follow through on promised callbacks or return visits. Experience scores are dragged down by accounts of technicians unable to diagnose problems, performing incorrect repairs, leaving pipes leaking after service, and at least one case where a homeowner fixed the same issue themselves for $28 after RDN quoted $200+. Pricing drew mixed signals — a few customers praised fair quotes, but others cited a $600 charge for under an hour of work, a $90 charge for an incomplete visit, and upselling on parts that were available far cheaper elsewhere. The handful of positive reviews (roughly 8 of 33) describe prompt, professional, and skilled service, but they are heavily outnumbered and many are older, suggesting possible quality decline over time. Read less