Pittsburgh’s Best Plumbing

Professionalism is the most heavily cited dimension and paints a deeply negative picture: three separate reviews describe no-shows, missed appointment windows, and unreturned calls spanning multiple days, while only two older reviews offer positive remarks about courtesy and responsiveness. Project completion is similarly troubled, with multiple reviewers describing abandoned follow-ups, unresolve... Read more

Professionalism is the most heavily cited dimension and paints a deeply negative picture: three separate reviews describe no-shows, missed appointment windows, and unreturned calls spanning multiple days, while only two older reviews offer positive remarks about courtesy and responsiveness. Project completion is similarly troubled, with multiple reviewers describing abandoned follow-ups, unresolved issues, and a manager who never called back with promised options. Pricing drew explicit criticism in two reviews, with one customer feeling significantly overcharged for less than 30 minutes of work and a high diagnostic fee, and another noting a $70 service call charge with little to show for it. Experience scores slightly higher than the other dimensions, as several reviewers acknowledged the technicians appeared knowledgeable and competent, though this praise was consistently undercut by poor follow-through and communication failures. The two positive reviews are both quite old (2013 and 2014) and lack specific detail, which limits their ability to offset the more recent and detailed negative accounts. Read less