Mr Waterheater

Mr. Waterheater earns strong marks for speed of response and same-day or next-day installation, which is consistently praised across the majority of reviews spanning many years. Professionalism scores well overall but is pulled down by a meaningful cluster of negative reviews describing rude staff, a technician who brought what appeared to be a child on a job, dismissive phone representatives who ... Read more

Mr. Waterheater earns strong marks for speed of response and same-day or next-day installation, which is consistently praised across the majority of reviews spanning many years. Professionalism scores well overall but is pulled down by a meaningful cluster of negative reviews describing rude staff, a technician who brought what appeared to be a child on a job, dismissive phone representatives who hung up on customers, and workers who were described as dirty or unprofessional. Pricing is a notable weak point: while many reviewers praise competitive and transparent quotes, a recurring pattern of upselling add-ons, charges significantly above the quoted price, and disputed warranty labor fees reduces confidence in pricing fairness. Project completion is generally solid — most jobs are finished quickly and cleanly — but several reviews describe post-installation leaks, incomplete fixes, and one instance of an abandoned job with no callback, which meaningfully depresses this score. Experience is generally positive with many reviewers noting knowledgeable technicians, but a few cases of improper installations, failure to disclose known compatibility issues (e.g., well water and anode rods), and a temporary fitting that failed within a year indicate inconsistency in technical execution. Read less