Mr. Rooter Plumbing of Pittsburgh

This contractor presents a deeply bifurcated review profile: a large cluster of recent (2024–2025) positive reviews praising individual technicians for professionalism, friendliness, and same-day responsiveness, contrasted sharply with a substantial body of older (2006–2024) reviews describing systematic overcharging, fraudulent upselling, abandoned work, bounced refund checks, and repeated fa... Read more

This contractor presents a deeply bifurcated review profile: a large cluster of recent (2024–2025) positive reviews praising individual technicians for professionalism, friendliness, and same-day responsiveness, contrasted sharply with a substantial body of older (2006–2024) reviews describing systematic overcharging, fraudulent upselling, abandoned work, bounced refund checks, and repeated failure to complete jobs. Pricing is the most consistently criticized dimension across the full review history, with dozens of reviewers citing charges two to ten times higher than competitors for identical work, undisclosed fees, and bait-and-switch quoting practices. Project completion is severely undermined by multiple accounts of work left unfinished for months or years, sewage problems recurring immediately after expensive repairs, and management refusing to return calls after payment. Experience scores are mixed: recent technicians are frequently praised for skill and problem-solving, while older reviews document misdiagnosis, incorrect installations, and work that failed within weeks. The professionalism score reflects genuinely courteous individual technicians offset by a documented pattern of high-pressure sales tactics, unauthorized credit card charges, and unresponsive management. Read less