Mertz Plumbing & Heating

Mertz Plumbing earns strong marks across all four dimensions, with professionalism and experience being the most consistently praised attributes across decades of reviews. The vast majority of reviewers highlight punctuality, courteous behavior, cleanliness, and technical competence. However, several notable negative reviews meaningfully drag down the scores: there are documented instances of no-s... Read more

Mertz Plumbing earns strong marks across all four dimensions, with professionalism and experience being the most consistently praised attributes across decades of reviews. The vast majority of reviewers highlight punctuality, courteous behavior, cleanliness, and technical competence. However, several notable negative reviews meaningfully drag down the scores: there are documented instances of no-shows without notification, an unreturned voicemail, a severely inflated estimate ($20,000 quote that turned out to be a $1,750 job), a pricing transparency complaint involving a water heater job that came in several hundred dollars over the emailed quote, and a customer who was never called back after multiple attempts. Pricing scores are tempered by these transparency and consistency concerns, even though many reviewers describe prices as fair or reasonable. Project completion scores reflect strong follow-through in most cases, including one instance of coming in under estimate, but are penalized by the no-show and communication failures. Read less