Max Electric & Improvements

The reviews present a dual perspective on the customer experience with Max Electric & Improvements. On one hand, there are commendations for the reliability of the company, with mentions of responsive communication and the provider's ability to explain the processes clearly. This illustrates a positive customer relationship and builds trust in the service provided. On the other hand, there are c... Read more

The reviews present a dual perspective on the customer experience with Max Electric & Improvements. On one hand, there are commendations for the reliability of the company, with mentions of responsive communication and the provider's ability to explain the processes clearly. This illustrates a positive customer relationship and builds trust in the service provided. On the other hand, there are critical comments about the pricing structure and service delivery. Specifically, customers have reported discrepancies between quoted estimates and actual charges, which leads to feelings of being overcharged, especially considering the work performed did not meet their expectations for a full inspection as initially promised. The common thread throughout these reviews is a concern over value for money. Customers expected a comprehensive service based on the initial quote but felt that they received less than satisfactory results for the higher cost. While the quality of the electrical fixes itself was noted as acceptable, it is often viewed as insufficient to justify the final price point. Overall, while there are aspects of commendation, it is crucial for Max Electric & Improvements to address pricing transparency and to ensure all services quoted are completed to meet customer expectations, as this will likely influence overall satisfaction and repeat business. Read less